1) Cancellation Policy:
‣ Order Cancellation: You may cancel an order before it is processed and shipped. To request a cancellation, contact our customer service team as soon as possible with your order details. If the order has already been processed or shipped, it cannot be canceled.
2) Refund Policy:
‣ Eligibility for Refunds: Refunds are available for unused and unopened products returned within [specify number of days, e.g., 30 days] of receipt. Products must be returned in their original packaging and condition.
‣ How To Request A Refund: To initiate a refund, contact our customer service team with your order number and reason for the return. You will receive instructions on how to return the product.
‣ Processing Time: Once we receive the returned product, we will process your refund within 7-10 days. Refunds will be issued to the original payment method.
‣ Non-Refundable Items: Certain items, such as opened or used products or products purchased on sale or clearance, may not be eligible for a refund.
3) Shipping Costs:
‣ Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product.
‣ Original Shipping Charges: Original shipping charges are non-refundable unless the return is a result of our error.
4) Exchanges:
‣ Exchange Policy: We offer a 7-day return and exchange policy for your convenience.You have 7 days to return or exchange your purchase, hassle-free.
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